FAQ's
What is your shipping timeline?
What is your shipping timeline?
Once the artwork is ready & approved, It is processed further into production.
The production usually takes about 5 - 7 business days.
Once the product is ready, it will be shipped out to you and delivered asap.
The approx delivery time is 15-20 business days after you’ve approved the artwork for countries: USA, UK, Canada
The delivery time maybe up to 10 days longer for the countries except the ones mentioned above.
Please note: Shipping delays may occur during peak periods (such as Christmas, Mother’s Day, etc.) due to high demand.
You'll receive an email containing your tracking number once your order is ready to be shipped.
For further information please visit our shipping policy.
Where is it shipping out from?
Where is it shipping out from?
The orders will be shipped out from either one of our various production houses in UK, USA, Europe and Asia depending on the stock levels in our inventory.
I ordered multiple products in one order, will they come together?
I ordered multiple products in one order, will they come together?
Usually yes, you will receive all items in one parcel. Sometimes one piece of art is completed a day or two before the other in the order. In these cases we ship out the completed artwork in one parcel and then send the other once it's ready.
Do I receive a tracking number?
Do I receive a tracking number?
Yes you will get a tracking number. We pride ourselves on outstanding customer support and total transparency about your order status. We'll email you your tracking number as soon as it's available.
If you haven't received your tracking number after 14 days, please email us.
Usually once you've got your tracking number, your order will arrive within just a few days.
Do you ship worldwide?
Do you ship worldwide?
Yes, we ship all over the world! No matter where you are, we can create you something incredibly special.
Returns
Do you offer returns or refunds?
Do you offer returns or refunds?
As your order is 100% unique and custom made for you, we cannot offer refunds. If you have a problem with your final product, please email us and we'll do our best to make sure you're happy.
If you received the wrong product, incorrect size or print, or your product was damaged in transit, we will of course replace it without question. Please let us know within 24 hours of receiving your order in this case. In order for us to process a replacement, it is mandatory for the customer to provide us with the following:
A) A clear video and clear images of the damaged product you've received.
B) A clear image of the packaging box or packet the item came in at the time of delivery as proof.
C) A Clear image of the invoice label found on the shipment package.
Please note: If you fail to provide us with the above-mentioned proofs within 24 hours of receiving the shipment delivery, we would not be able to provide you with any replacement/refund for the products.
What if I don't like the artwork?
What if I don't like the artwork?
We are dedicated to ensuring you're happy with the final product. If you don't like it for any reason, please reach out to our support team here and we'll do our best to help you.
However, we do approve artwork before the order is finalised.
If you're unhappy with the artwork specifically, we'll check to see if you submitted a photo that follows our photo tips. If you didn't follow our guides I'm afraid it's likely we can't help you. If you did follow the guide and it's clear we missed something, we'll correct it and send you a replacement.
Can I cancel my order if I change my mind?
Can I cancel my order if I change my mind?
Please refer to our refund policy here.
Customer Service
No-one is replying to my emails?
No-one is replying to my emails?
During busy periods such as the festive period, sales and promotions, we receive a lot more emails than usual. As such we request that you allow 2-3 days for us to get back to your initial email inquiry.
Note that we operate on a first-in first-out policy as well as a priority response system.
This means that you should only send 1 email enquiry. Sending a follow up a day or so later will actually send your email to the back of the queue, which neither of us want to happen!
Is there a contact number?
Is there a contact number?
Currently we do not offer phone support but we hope to change this soon.